Privacy Policy – VIPark

Last Updated: 7 Dec 2025


VIPark FZ-LLC (“we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, valet services, and digital platforms (including QR codes, WhatsApp, SMS, and mobile or web applications).

By using VIPark’s services, you agree to the collection and use of your data in accordance with this Privacy Policy.


1. Information We Collect

We may collect the following types of information when you use VIPark:


a. Personal Information

  • Name or identifier
  • Mobile phone number
  • Contact details
  • Vehicle information
  • Ticket number


b. Usage & Service Data

  • Check-in and check-out time
  • Location and venue of service
  • Vehicle request activity
  • Payment activity
  • Ratings and feedback
  • Communications with VIPark


c. Website Data

  • IP address
  • Device type and browser
  • Pages visited and interaction behavior
  • Cookies and tracking technologies (if applicable)


2. How We Use Your Information

We use your information to:

  • Provide and operate the valet parking service
  • Verify ticket ownership and vehicle handover
  • Communicate service updates (e.g. car ready, payment confirmation)
  • Improve service quality and customer experience
  • Generate guest and venue insights
  • Prevent fraud and misuse of the system
  • Respond to support inquiries


With your consent, we may also use your data for:

  • Marketing communications
  • Promotional campaigns
  • Special offers and announcements
  • Surveys and service improvements


3. Data Sharing & Disclosure

VIPark does not sell your personal data.

Your information may be shared only with:

  • The venue or hotel where you use the valet service
  • Authorized service providers that operate VIPark’s platform
  • Payment service providers (when applicable)
  • Law enforcement or regulatory authorities if required by law

All partners and service providers are bound by confidentiality and data protection obligations.


4. Marketing Communications & Opt-Out

If you agree to receive marketing messages, VIPark may send you promotional communications via WhatsApp, SMS, or other channels.

You may opt out at any time by:

  • Following the unsubscribe instructions in the message
  • Replying with “STOP” where applicable
  • Contacting us through the website

Opting out will not affect essential service messages related to your valet service.


5. Data Retention

We retain your personal data only for as long as:

  • Necessary to provide our services
  • Required for legal, accounting, or regulatory purposes
  • Needed for legitimate business operations

When data is no longer required, it is securely deleted or anonymized.


6. Data Security

VIPark applies reasonable technical and organizational security measures to protect your data from:

  • Unauthorized access
  • Loss or misuse
  • Alteration or disclosure

While we strive for maximum protection, no digital system can guarantee absolute security.


7. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (where legally permitted)
  • Withdraw marketing consent at any time

Requests can be submitted through our website.


8. Cookies & Tracking (Website)

Our website may use cookies or similar technologies to:

  • Improve user experience
  • Analyze traffic
  • Optimize performance

You may disable cookies through your browser settings.


Our website may use cookies and similar technologies to improve user experience, analyze traffic, and optimize performance. You may control cookies through your browser settings.


9. Third-Party Links

VIPark’s website may contain links to third-party websites. We are not responsible for their privacy practices or content.


10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.


11. Contact Us

If you have any questions about this Privacy Policy or your data, you may contact us via:

Website: https://www.vipark.ae
 Company Name: VIPark FZ-LLC
 Location: United Arab Emirates


12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised effective date.


13. Company Information

VIPark FZ-LLC is operated in the United Arab Emirates, In5 Tech, Dubai, UAE.


If you have any questions about this Privacy Policy or how your data is handled, you may contact us through:

Email: info@vipark.ae